Submit a Quality Case

Fast Track Your Quality Case

Our goal is ensure that you consistently receive quality components.

If for some reason you are not completely satisfied with the components you receive, we want to make it right as quickly as possible. By submitting the quality form, your submission will be routed directly to our quality team and move through the process faster. We will provide you updates along the way. To get started, be sure you have one of the following documents handy:

  1. Packing Slip
  2. A carton label from the defective product

From these documents, you’ll need to enter the quantity, O.Berk product number, PO order number, and lot number to complete the submission.

 

Customer Information

Company Name *
Customer Contact Name *
Customer Contact Phone # *
Customer Contact Email *
Customer Quality Notification # *

 

 

Details

O.Berk Account Executive *
O.Berk Product # *
Customer Product #

Lot # *

Customer PO # *
PO Qty. *
PO Received Date *

 

 

Quality Issue

Type *

Quantity found defective

When was it found*

How was it found*
Extent of issue (if possible) *

 

Insert Comments:
Uploaded Files

Upload Pictures/Documents

If possible, a copy of the test report with the results of the findings should be included. Please also include:

  • Pictures of the complaint(s)
  • Pictures of the case label(s)
  • Pictures of the pallet label(s)
Drop files here (Maximum 4MB in PDF, JPG, PNG file format)
(Maximum attachment size is 4 MB)

 

Remember, all components must be held for authorized disposition. O.Berk cannot be held accountable for destruction liability without a written disposition from O.Berk.